San Jose, CA
I buy practically everything at PW, and everything from the produce to the meats to the bakery is very exceptional. I've been coming here for a few months now, and the cashiers and baggers are very nice. Especially Ron and Sue, they are what make my trip to the store even more better! But I encountered a cashier with the name of Kathy. I was behind a lady and I was unloading my groceries onto the revolving table, and I saw that Cathy was exceptionally friendly to the people in front of me. She asked how their day was, complemented on the lady's hair, and she was just great, at least to those customers. But, when it was my turn she completely turned rude. She rang up my groceries, and she was also being very rude to her bagger. I was just surprised at how she was acting. I was about to slide my card when she yelled "It won't work until I'm done". Then she whispered how impatient and annoying it is to her bagger. I was about to angrily storm out of the store. But I decided to just blow if off. It didn't end there, I guess the bagger forgot to put my small croissant in my cart (I would't blame her I set it there when the bagger was't looking) when Cathy saw and angrily tossed my croissant into my cart. I was FURIOUS! She quickly went on to the next customer like I was a piece of dirt. She truly just ruined my day with her attitude. I expect cashiers to at least respect their customes. They don't have to care about their day or their lives, but treating everyone crucially is essential. I don't think I will ever shop at PW again after experiencing this. I was kind to her as soon as I saw her, but I really cannot fathom her cruelty. I will try to shop at Safeway or Lucky, and I am really sad to say that such a respected company like PW has rude and uncivil employees. The only reason I believe she was rude might have been because she disliked Indians, but I figured a person of her standard (a 40something woman who is cleary uneducated and works at a grocery store to make a living) doesn't know how to be courteous, or at least treat customers with an ounce of respect.