We purchased a Bonavita nursery suite marked clearance. The floor model ended up being the last set. It had a visual blemish on the hutch and we requested 10% be taken of for the floor model and blemish. They g ave us $50 off which was about 1-2% and we reluctantly agreed. We added bed rails to the lot at around $150 and proceeded to check out. The next day we received a message that the sales person forgot to add the tax and wanted to know how we wanted to pay for it. We called back the next day and stated that the sale was final and the sales person stated that "we had to pay the tax it's the law". We stated that it is not our responsiblity the item was already purchased. We were told that we could either pay the tax or they would refund our money. There were no attempts to bargain or even meet in the middle. We stated that we were not going to pay and would like a refund. Sales person said fine and abruptly hung up. We are waiting for a refund at this time. Hopefully, we will not be charged a restocking fee or something. The store does carry nice merchandise and the staff are friendly but forget about negotiating and the customer service is the worst I have every had to deal with, on any thing I have ever purchased, including, dealing with car dealers and service centers. We will never purchase a single thing from this store again.