New York, NY
My first visit to Dr. Ottenheimer wasn't so bad but it was the process of getting test results that was extrememly frustrating. I called several times over a 1 and a half month period requesting my test results, each time they told me someone would call me back. I never received a call. Sometimes I would be on hold for 15 minutes and call back and be on hold again, no one would ever talk to me besides say "please hold, we're very busy." Finally after maybe 30 calls they tell me they never received the test results and they would not find out the results for me. I had to call the diagnostic center myself and get the results mailed to me. This is extremely unprofessional, puts a toll on the patient and should not happen. I would never go back to this place again and would not recommend it to anyone!