Los Angeles, CA
I had long gorgeous thick hair almost to my waist when I came in, and a short thinned out ratty looking mess when I left ... crying. I had been growing my hair out for my wedding which is next month!
I asked for an updo, and Cynthia Liu insisted that I needed my hair cut and thinned. Even after I showed her several pictures and told her that I wanted to wear it down if the updo didn't work, she "trimmed" my hair and what I thought would be long layers) went all the way up to my neck. I can barely tie it in a decent ponytail. The ends stick straight out. I even found one section today that was 4 inches from the top of my head. She obviously screwed up badly. If I let her continue, she would've left me with a mullet!
What REALLY makes me angry is that the whole time, she assured me that it was long in the back and to not worry ... I actually trusted her. When I looked at the back of my hair I was HORRIFIED! Then she had the nerve to try to defend herself by saying she wanted to give me a new look! and that she "had to" because I had way too much hair. She was putting the blame on ME and getting frustrated because I didn't like the cut SHE chose for me. She said that I was just used to the conservative "American salons". (Well, at least they understand English there!) Then, after chopping off all my hair, she couldn't even put it in a decent updo! She actually said, "Look it's still a such a big mess!" My hands started shaking and I wanted to die! My vision started to blur from anger. She chopped off all my hair for no reason! Now, I can't style it up or down. It's a cheap looking cut, the worst I've EVER gotten. I can't believe I trusted her with my hair. It'll take me at least a year ... maybe two to grow it out again. She actually insisted that my hair grows quickly. That's funny, I can't remember the last time she watched MY HAIR GROW! IDIOT!!!
To add MORE insult to injury, she gave me her card and made me pay for the worst haircut and service ever! She obviously makes a living giving people the cut she wants to give them and not what they ask for. Don't come here unless you're looking for the opposite of what you want. I came in for a reasonably priced updo for long hair, and left with a fat bill for a short hair cut at an expensive salon that I should've gone to in the first place. This place is not worth it, please boycott this place and Cynthia Liu for being an overconfident know-nothing butcher who doesn't listen to customers.