Dr. Nelms & his partners Dr. Chen and Dr. Lorenzen are some of the best doctors I have ever seen. I love them, but the office staff is terrible. It is impossible to speak to anyone on the phone, even if you get past the endless busy signals. I have been put on hold for over 10 minutes multiple times. The wait times are long.
Had 2 troubled pregnancies with Dr. Ronen. He took great care of me and my babies, both delivered healthy despite PIH and other problems that brought them early. He always made me feel comfortable and well cared for.
The office staff & nurses in this office cannot be beat. They always remembered me and made me feel at home there. They even remembered my first pregnancy after 3 yrs.