I left my two small dogs here while I went away. I picked them up and found their own feces stuck to their hair. They looked malnourished and very timid (which they were never). When I followed the girl to get my dogs I found they were in a small holding room locked in a very little cage in a room filled with dogs. When I asked her about it she said they got busy and had to put my dogs in these cages.When I made the reservations they told me my dogs were in large kennels.Its not our fault they overbook! After seeing this and smelling the kennel, I will NEVER recommend this place to anyone. It was a horrible horrible experience for me & my pets. Its very obvious this place is just in for the money and not for the love and care for our pets!!