I went for a much needed massage and JAIME was THE WORST massage therapist I have ever been to! She was rough, and I felt like she didn't really know what she was doing. I have given my husband the same caliber of massage at home with no training! After the massage, my upper back actually swelled up and became so sensitive to the touch that I couldn't even lean back on a sofa!! I called to let them know about this absurd reaction the next day and that I wanted my money back, and their answer was that I didn't drink enough water. I informed them I had received many massages and knew the protocol about drinking plenty of water and that in fact I had been drinking only water since leaving the spa the afternoon before. They informed me that JAIME was the manager, the same person who had given the massage, and that she was out of town till Thursday. She didn't even take my phone number so I am not expecting a call. I will be calling Thursday to discuss this with JAIME and let her know that I will be filing a complaint with the state's business agency.The whole experience was very unprofessional in my opinion. I was handed a clipboard with the standard spa questionaire and told to go upstairs. The clipboard they handed me to fill out my PERSONAL information contained someone else's form so I went downstairs to give my completed form back and to let them know and they shrugged it off. Unfortunately I had already handed mine over , but told them that I would appreciate it if they wouldn't leave my personal info for others to read in the spa. Also, there was no place to put your clothes, purse, etc. and they didn't offer a towel or anything to wipe off the oil after the massage. I even looked in the cabinets after JAIME left the room and found them mostly bare.The woman also told me that they have never received any complaints about JAIME and that she has many repeat clients. I have since seen a handful of pretty negative comments on the web about JAIME in particular, so to all of you thinking about booking at this spa, DON'T!!