I made an appt. to have my area rug cleaned. The operator was very nice on the phone and the technician was very nice as well. My area rug was very expensive so I was afraid at first of having it cleaned. Windy City Steamers assured me they were very experienced and I would not be dissapointed. They gave me a free inspection along with free pick up and delivery of my rug. Not only was this convenient, but they returned it in a couple of days and they did an awsome job! If you have an area rug and you are worried about who can do the job right call this company. I was very happy with their service.