I have a very expensive area rug that was passed on to me by my grandmother so it has sentimental value. I was very picky and careful on choosing the right carpet cleaning company. My friend referred Windy City Steamers so I called them. They were very professional and very informative as to what type of treatment my area rug needed. They picked it up for free, hand cleaned it, and delivered within 3 days for free. I was very pleased with the results. I know my grandmother would have appreciated it. It is nice to know I can rely on this companys expertise and trust them to do the right thing. Thank you!!!!!!!!!