Maurice & Ann T.
We had home improvements done June of 2007. Recently we have noticed that some of our home improvements have become damaged due to what we believe to be improper installation. Also after researching the materials in which were installed into our home upgrades we have learned that we were sold high quality durable products but were actually given the lower grade material that is not as durable as was demonstrated to us upon our meeting with the contractor. We then decided to contact the company and see if someone is willing to help us and honor our warranty. We have been told for the past few days each time we call that no upper managers are available to speak to us in regards to this matter but that we will be contacted by the company. However, no one has attempted to call my husband or myself and we have been given the brush off. DON"T TRUST THIS COMPANY, YOU WILL BE DISAPPOINTED! THEY WILL OFFER YOU ONE THING, GIVE YOU ANOTHER AND BE CONVENIENTLY "UNAVAILABLE" FOR FOLLOW UP PHONE CALLS AND CUSTOMER SERVICE. THIS IS A DISHONEST COMPANY THAT IS ONLY LOOKING TO MAKE A FAST BUCK.