This happened about 6 years ago but it still makes my blood curdle in frustration and irritation. Cynthia was great initially she cut my hair short and colored it and I was getting compliments left and right about the look. When I was in the process of growing it out, she strongly recommended that I get a perm- she showed me the pic of a model in one of their hair catalogues and because I trusted her with my hair and she had done a good job before, I followed suit. The result was a disaster! My hair lost its luster and shine- it was a nightmare- it seemed like I was walking around with a permed wig !!!! She was unapologetic and did not even commiserate with me! I had to walk around with my hair up in a ponytail for a couple of months and that was such a blow to my self esteem!!! Never again did I come back after that.