They are not willing to resolve issues and don't care about customer satisfaction. I purchased a full patio set and glider from them and later called in another order for additional pieces. I told the sales person I wanted to order the same chairs I had previously purchased. When I received them, the chairs did not have seat cushions. The sales person said he forgot to put them on the invoice and to come back in and pick them up. I returned to the store and the sales person said he had made a mistake and I will not receive cushions with these chairs unless I pay an additional amount. I talked to the manager about the problem and he said I could return the chairs but they had to sell me cushions with this order, even though I received them on my previous order.