I have a 1991 Volvo that I've taken to Pete's several times. The guys there are very nice and I think they do good work. That being said, they do not have the facilities to handle the volume that they deal with. The lot is always full of cars waiting to be worked on, which bodes well in the sense that clearly many people with expensive imports trust them; however, this also means that they are very very very slow. They worked on my transmission and had my car for 5 weeks. Recently, my car was broken into and I needed a window replaced. I could have gotten the window taken care of quickly at a glass place, but I trusted Pete's and wanted them to work on the car. Finding the glass took several days, which I can understand. When they called me to tell me that they had the window, they said they'd start working on the car and have it done the next day. Two days later, I haven't heard from them, so I call to ask what the status was. I was then told that they just got the glass that day, but they wouldn't be able to get to it for several more days. I have taken my car to Pete's several times, but never had they had the car for less than a week, even for simple repairs. For the price they charge for labor, this slowness is simply not acceptable. I will not be taking my car back to Pete's.