I just want to post in reference to Joanna S's comments.
I have used HRC and in particular Dr.Potter twice in 2008. I found that his nurse Lori was extremely easy to contact via email, and her emails were concise and thorough. I was an international patient, so this was extremely convenient. Lori also called when she said she was going to, and was very easy to talk to. Lori drove me back to my hotel after my transfer in cycle 2!!
Dr.Potter also placed me on the Long Lupron protocol for my first cycle, but in his defense, that is the 1st protocol used at almost every IVF center around the world. Very common. My 1st cycle also ended up with no transfer, which was related to the dose of stims I was given based an a great pre-cycle FSH. Nothing ANYBODY could have predicted on a young healthy female. I was by myself when I got the news on ET day. Dr.Potter hugged me, talked to me for a long time, consoled me, and was a true friend in a time when I was devestated. His compassion was amazing, and he made it possible for me to move forwards and cycle again.
On my 2nd cycle, things were adjusted, and things went well. I got pregnant and gave birth this year. Dr.Potter also took time out of his day to talk to me personally on day3 of my cycle, to tell me how my embryos were. He is very busy, and was very kind to talk to this hyper-emotional person.
As for the facility, I am a health care professional myself. The ultrasound equipment is indeed from this decade. The office is clean, large and roomy. Very ritzy in my opinion. The coffee urn has a selection of teas and coffees, and the magazines were all up to date. I was actually disappointed to be called so quickly in for my appointments sometimes as I was enjoying reading some of the articles.
I never did see a "no kids" sign, though I could understand why it would be frowned upon. I would be feeling hurt if I saw kids there when I was trying to conceive. Secondly, do you really want a 4 year watching you have a vaginal exam? I do not expect the nurses to babysit my kids while I have a very personal and private exam. And, especially as this is a medical facility, there can be a wait for you test. It happens. My kids would not tolerate a long wait in a waiitng room. Just my 2 cents.
All in all, I loved HRC. I had cycles that had ups and downs, but in all, Dr.Potter and his staff, especially Lori, were all excellent. I highly recommend HRC.