The staff is not as attentive or personable as before. Got too busy or burnt out maybe? Either way it's not good. No return calls after being told will get call back.
Not a very big fan of Kaiser or the HMO system. It takes so long to get in. There IS a wait and times you CAN'T see the doctor. You see a nurse. If you're healthy, fine. If you have chronic illness or in dire pain--- too bad! THAT is my and my family's experience.
Dr. Fidele is one of the best Doctors I've ever had the privilege of meeting. She is thorough, caring and professional. And, yes, very patient. Years ago, as new parents, we had tons of questions. She never made us feel rushed. She has a gentle smile and just made us feel like we matter and our sometimes silly questions were always important. Now, we have 2 children and they love going to see Dr.Fidele. Terrific bed side manners! The office is clean and professional.