I have had many dealing with this dealership over the years and find them to be very helpful... My dealings have been both as a service and bodyshop customer and while I have never personally bought a car from them I just helped my mother purchase one. I'm sure every large business has a few bad apples every now and then and that's why there may be scathing reviews. My experiences have been 99% Positive. In the service department I talk to Bart--if anything needs to be talked about. In the sales dept. I talk to either Mario or Fransico (gm & long time sales person).
I'm know they work with a lot of customers who have horrible credit and I'm guessing when people find out they can not get the car they want they get ticked off and bad mouth the place. I'm sure many of them could have been dealt with better by their sales person and that's why I recommend only working with people who have been there a long time. I do see a lot of young employess many of whom probably do not have many years in the business. That's the only reason I am not giving them a pefect rating.