San Jose, CA
We are looking for a venue to do my daughter's bd party. We need a place to accommodate 100+ people. Last sun we were in SR and decide to check out Maggino's banquet rooms and do lunch there.
My daughter and my niece put our names down for lunch seating. We asked for a table with room to accommodate the baby. We were told my niece's baby stroller had to be stored due to fire regulations and mother have to hold on to the baby.. We requested a both so my niece can have room for the baby, since he is too young for high chair.
After waiting 35 minutes, we were seated by aisle side table with 3 chairs and one high chair( no both as per our request). When we asked what happened to our both request. The hostess who were seating us said we have to wait 45 or more minutes again, f we want a booth. She said this is without checking or trying to see if she can even find something else. She left the menu's on the table and left, we could not believe her attitude.
I went to look for a manager, since there were two empty booths in the room. The manager turns out to be even biggest "....". Her body language and tone was demeaning and like a recording she too repeated the same lines as the hostess. She refused and failed to even make an attempt to look and see what can be done. She waisted no time to let us know ABOUT OUR OPTION TO LEAVE. Just to check I pointed the empty booths, she dismissed it by saying that is for the people who makes reservation.
Boggled and DISGUSTED by the behavior we left to go some where else where they are more customer friendly or at least meet the minimal customer service standards.
On the way out saw an other customer getting third degree from the hostess's desk. I guess MAGGINO IS TOO BUSY TO WORRY ABOUT SMALL THINGS LIKE CUSTOMER NEEDS AND SERVICE.
IT'S A SHAME THAT MAGGINO'S allowed their staff to treat their customers with SUCH A HORRIBLE ATTITUDE.