Orland Park, IL
I experienced poor customer service at the Victoria's Secret in Orland Park, IL (in Orland Square Mall). It was actually in the PINK store. An employee named Kristy or Christy or however she spells her name did not want to make a return for me. I was willing to take store credit for my unwanted merchandise, but she had to make a call to Chicago Ridge to confirm that the item should be returned to me at half price because it was on sale before. The item was a gold luggage with wheels. It had graffiti designs on it.
First of all, it was never on sale according to their system. Second, she did not give an accurate description of the item to Chicago Ridge. She claimed it was a "gold bag with graffiti." That is inaccurate because there are two types of them--one with wheels and a duffle bag. The one with wheels is $98. The duffle bag is $68. She did not make that distinction over the phone so the store in Chicago Ridge could have looked into the wrong item. Third, this employee did not even bother to speak to us or look at us. Last, she had a very bad attitude. She had poor communication skills, poor customer service skills, and a poor attitude. We asked for her name and she gave it to us with an attitude. She was very unpleasant. We spoke to corporate about her and it will be addressed to the district manager.
Hopefully, that store cleans up their act because it gives Victoria's Secret and PINK a bad name. I have been a loyal customer to VS and PINK. I shop at both places a lot. I used to think VS and PINK had a lot of class and that their staff was very helpful and friendly, but this store in Orland Park made me think twice. Do they just hire anyone nowadays?