I called when my dog had went through my sliding patio door.
Terry asked me if I could measure the frame because glass was broken. He quoted me price over phone, called back to say he had that size in stock and could get to me within 1 hour. When he and helper showed up they cleaned up all broken glass, put new tempered glass in and made sure the door locked.
Yes, he was a little gruff over the phone, but he is fair and honest. When he handed me the bill it was same price he told me over the phone. I Will use this compnay again.