Massage Envy - Costa Mesa

I just recently had a issue with M E in Laguna Beach. I had a family emergency, and was rushing around and getting ready to go out of town, then I realized I forgot to cx my appt. They wanted to chg me 60.00 for being a no show. I have never missed a appt before, and my appt was for 10am on a Sunday. The receptionist was arguing with my daughter who wks at a law firm, then when the mgr, got on the phone i dont think she was any better or helpful. We asked to waive the fee for us d/t the emergency, and they refused. How sad and disappointed I am. They would rather lose a mthly paying cust, over waiving my cancelation fees. I am telling everyone who lives in Laguna not to go to Massage Envy. Not flexible, not friendly. Who is the owner?? I wonder if he knows this