A few years ago we used A Man with A Van and had a very positive experience.
So...when we moved this weekend only 4 blocks way from our current apartment-I decided to use them again (as my husband was away in Ireland for a funeral during the move).
The two employees arrived only 5 minutes late so I thought we were off to a good start. They surveyed our small one bedroom apartment and immediately the older gentleman Jim told me it would probably be double the price I was quoted. I said let's see how it goes. I am not sure if it was because I was female and alone, that he thought he could scam me a little? I am not really sure. My husband was a mover years ago and I know it's a tough job. I've moved stuff myself many times. I'm no moving bumpkin.
Anyways, at 8:15 am they told me they have forgotten their moving pads and had to go back to retrieve. They returned at 9:05 am. They were done loading everything shortly before 10am.
We were moving from a first floor apartment to a second floor apartment, but I can tell you the stairs are not steep on the second floor apartment.
The employees also mentioned more than once that they had done a 13 hour job the day before. While I sympathize, it really had nothing to do with us and we were only a two hour job anyways.
They wound up keeping a t.v entertainment center of ours because they said they wouldn't be able to fit it up the stairs of our new place. And this is without even attempting to try first. Now, it was recent second-hand gift and I was so tired at that point I believed them-and told them to keep it. I wasn't attached to it. While at our old apartment, I had given Jim our portable swamp cooler (as our new place has central a/c) as well.
Anyways, then Jim said our sofa bed would definitely not fit up the stairs. I told him it would probably fit, especially since it had fit through a stairwell half the size (without removing the legs) in NYC. It took about 10 minutes of convincing for them to even attempt. My brother-in-law and sister had shown up by then and asked them to please try as well. And guess what? It fit without a problem!
The movers handed off light stuff to them, to bring up the stairs as well. At that point we just wanted them to be done with it
They charge $85 an hour so I wasn't about to ask them to go back down and get the entertainment center. I was really fed up at that point.
In the end, I was charged $233.00 for 2 hours and 15 minutes(drive time). I gave them each a $40 tip because I am not heartless and I believe in karma. But honestly, I am a little bitter about the whole experience.