User Rating: 1 out of 5 stars
by mom*2*4 04/01/2011
Just returned from a horrible trip to Tenessee. We rented the Bear's Lair from Aunt Bugs. Booking was a nightmare and we had to call for a confirmation. We also learned that the price wasn't correct because the website is so vague. Upon arrival and were so disappointed in both the customer service and the cabin. Although the cabin has been recently redecorated and is a beautiful cabin, it was dirty and we were unable to use ammentities that we paid for. On day one I ruined a load of laundry because the hot and cold lines were mixed on the washer. The dryer was also broken and took a day and a half to dry a load. The remainder of the trip we had to hang up our laundry all over the cabin to have dry laundry. I called every day and none of Aunt Bugs Agents ever apologized or fixed the issues. Then on day 3 the washer broke all together leaving a full load of laundy dirty and wet, with no way to dry it. Fun. BTW our family of six had NO clean socks or underwear at this point and an eighty dollar dress was ruined. They then informed us they were not spending any money on the appliances because they were being replaced on April 8th. They were willing to pay for us to do our laundry elsewhere. Fun. SO... No washer and dryer, DIRTY cabin, the master jacuzzi had three tubs full of black mold in the water so we gave up on that, and the "pet friendly" cabin had no place for the dog to go potty. Only a little flowerbed area that was mostly mud. Fun. Also, except for Adam, (I have no idea why he works there) they were all rude and had NO customer service. NEVER STAY AT AUNT BUGS. DO NOT CHANCE YOUR VACATION ON THE OFF CHANCE THAT YOU WILL BE THE LUCKY ONE WHO WON'T BE TREATED UNFAIRLY BY THIS BUSINESS. THE REVIEWS ARENT WRONG! We are so upset by the fact that they didn't even try to make the situation better or refund any money for the trouble we endured. They lied to us for days promising a solution and they alredy knew that the owners refused to fix the issues. A 25$ gas card doesn't make driving home in dirty clothes with soiled dogs beds and three days worth of dirty laundry worth it. What a disappointment! While were there we checked into even the older motels and inns that had a much higher rating than Aunt Bugs. For 69$ a night you might not have a view, but I'm sure you get clean towels, beds, and friendy staff! What a dissapointment and so thankful to be home!
Very kind dentist that puts your dental heath first. Wonderful experience from someone who is terrified of going to the dentist. Highly reccomended for both children and adults!