My father took took his Lincoln in for a recall repair on a switch connected to the cruise control. The cruise control was working prior to the visit for the repair. After the repair was completed the checked the cruise control and it no longer was functioning. He returned to Varsity and informed them of the problem. Instead of taking responsibility, Varsity shop manager was rude and insisted cruise control was not have been working prior to recall repair and sent my father on his way. My father was a long standing customer and had all of his maintenance for that car done at Varsity. This is no way to treat a long time customer anyone. Anyone considering having work done at their shop should think twice. We believe inn customer loyalty. We will never go back!