I was a customer for 17 years but the last four times had a small, tough, flavorless steak. I am VERY sorry to say I will not go there again until I hear it changes back. They used to have excellent tender, flavorful, thick steaks. They no longer list the steak size on their menu. The Big Cowboy 32 oz. steak is now about 16 oz. I wish they had just increased the prices rather than reduce quality. If you do not believe me, ask yourself why you do not have to wait in line for an hour anymore.