Pearl River, NY
While waiting for my pregnant wife to get a Brazilan - the waiting room had an eerie feeling of dread similar to waiting outside the Principals's office or detention hall. The room needs a new rug, a chair with a back (not just ottoman's) and a neater magazine rack. Funny enough I saw two women use gift certificates and they BOTH had to pay extra (and were shocked). After a half hour they finally put the air on and improved the circulation. Usually spa waiting rooms are a cheerful, chatty place but here - from the staff to the customers was a dreadful place. When I discussed this with my wife - we had an 'aha' moment and upon reading these other reviews we now know we were not crazy. THIS place is a portal to another weird dimension - SOMETHING IS NOT RIGHT HERE! Personally I think they get their spa ambiance from the car garage ad the elevated highway which is immediately adjacent.