I have never met a more loving, caring,or competent doctor (for kids or not!!) He explained everything without being condecending. About people who have a problem with teh office staff, I am not sure what your circumstance was but mine has always been awesome. I am able to ask simple questions to the recptionist and guaranteed the answer is correct and I have never even has a chance to get situated itne h waiting room before I am called in (they have a well child area and sick child area which helps a lot if you are a new mommy taking in hewr newborn for a check up and you don't have to sit next to teh child who is coughing his lungs out). I have also seen Dr Chen who also very good and when Dr. Nelms finally retires (NOOOOO!!!) we will probably move on to her. Dr. Lorenzen is nice enough, but his nursing staff is not at all friendly almost to the point of making the parents uncomfortable.