I had heard great things about this store, and even recommended them. A couple weeks ago part of my bachelorette was to go here. They were friendly, but not very competent at sizing. Yesterday they treated my housemates and me horribly.
One of my housemates, V, went to Trousseaus yesterday, along with her husband. The clerks didn't greet them (though she said hello to them), and though they were the only customers in the store, ignored them, so they helped themselves and were using a dressing room. When a new customer came in they were greeted and assisted, including giving her dressing room that contained the bras she was trying on to the new customer (there were 7 other empty dressing rooms).
After an hour of being ignored while other customers came, were helped, and left, she left in tears. Her husband went back into the store to complain while she was in the car crying. They were dismissive and rude to him as well. When they returned home they were still upset, and I called to talk to the manager about it. The manager continued to be dismissive and rude. An hour later the manager calls back (the telephone number had not been given to them), and once I confirm that I was the one talking to her before, the manager starts insulting V. So, I hang up on her. The manager calls back immediately. I ask if she is just calling to insult me more and the manager says that she couldn't me go without letting me know that I was off my rocker. I could hear the employees laughing in the background.
When our housemate J gets home and they tell him what happens. He looks up the owner and calls her. She talks to both him and me. The owner listens, but does not offer to make any amends, and basically dismisses us. She repeatedly said to both J and me 'So, what do you want me to do about it?'" and flat out tells J that she doesn't believe him.