He is very nice and thorough. He answers questions and gives you info you never even thought of and never acts like he's in a hurry. He has a great bedside manner. Another great thing is that you never feel like he's looking at you for the money, in fact, he'll tell you that this or that isn't necessary. He'll also tell you some things in your own home that can be used to relieve some issues instead of going to the pet store and spending tons of money. I really enjoy his work and he is professional and instills confidence in your actions. I used to go to Munster Animal Hospital and this place is a million times better. Yes, MAH looks prettier but the service, kindness and value at this place is better looking to me.