While I have no complaint with Dr. Nguyen personally, I have never had such horrendous treatment by what should be professional staff anywhere, at any time before. A member of his staff (I believe she was his office manager or a senior staff member - she did not give her name) tried to bully and intimidate me, stating in a very loud tone of voice to everyone within earshot that "My staff has already complained to me that you are rude and nasty." She then proceeded to ask me in a threatening manner "Would you like to leave and go somewhere else?!". I had refused having an xray taken for an extraction. When I enquired why it was necessary to have an x-ray when the tooth was being extracted she lied, stating that it was the law, that they could not get their payment from my provider if they didn't take an x-ray. My provider confirmed that I could have signed a waiver and also that no x-ray is required unless the tooth is impacted (which it wasn't).