Lauren J. I am sorry to hear that you had a bad experience! From a townie who has shopped this boutique for years and sent friends, family members, and co-workers for bra fittings, wedding accessories, nursing bras, and other needs, I have never had a bad experience. I am barely able to make it from one end of the store to another without being asked if I am in need of assistance. Although they do get busy in the spring and summer, I have found times when there is a short wait for help or a fitting room. Alas, it is a small price to pay for their expert advice and attentive service in the fitting room!
My co-worker who recently had a mastectomy was fitted for a bra with custom alterations to fill the side from which her breast was removed. She confided that she also left in tears, but tears of joy!
I am sure that other shoppers will have a similar experience!