I have spent a couple thousand dollars maybe more with Bergamos in Friendswood. I started by purchasing spa packages for my wife every year for her birthday and valetine's day and our anniversary and sometimes for christmas. Then we started getting the couples massages and going in on our own from time to time...ie we were very satisified with the people and services.....but as happens all to often when a business stops taking the time to listen to it's customers or taking there experiance serious they start giving less and less of what brought you to them.
Things started to change for my wife sometime in the 3rd quarter of 2010 when she purchased a facial package that included a discount on products. About half way through the agreement they stopped honoring the discount even though we had paid as always up front and in full. My wife made two more purchases and was told each time they could not honor the discount that came with the package she purchased. She ask to speak to the manager and the managers hands were tied, not her fault that she is in a position where she is not trusted to make the right decision for this company and customer. So my wife ask to speak with the owner and she was told the owner would call her back, after many attempts to follow up she just gave up still no phone call to make things right, keep in mind my wife and I have spent a few thousand dollars with Bergamos and HAD recommended others as well.
So my wife has a gift card that I had purchased for her with several hundred dollars on it and we decide to just use it up.We set up a time for her to get a facial and the the both of us to get a couples massage. With the couples massage package you can use the hot-tub jacuzzie before and after, well no one called to tell us there was a problem with the hot-tub and to make matters worse when we arrived they still didn't let us know there was a problem so when we were ready and moved to the hot tub the water was barley warm and the jets were very very weak. We brought it to the attention of the nice lady working the counter and she said manigment was aware of the problem and had been trying to get it fixed for a few days now. I was shocked and felt I should get some sort of a credit since every time we come in we take advantage of the hot-tub it's part of the package we buy. The counter help nor the manager once again was unable to make a decision to do anything, at this point I ask for a phone call from the owner after a few follow ups I just decided never to use or recommend bergamos again.
Several weeks have gone by and I'm still waiting.
Beware bergamos is no longer consistent it will be a roll of the dice with your money. There are MANY choices out there I would encourage anyone considering using this place to go somewhere else, there are people else where who will meet or exceed your expections every time without the guess work.
I'm still waiting for someone to call to work out my wifes and I sisuation with the false advertising of the package and the over charging of a package that everything that was promised could not be delivered.
Mark Grant 281 808 3529 and yes this is my number and what happened is sadly true