San Francisco, CA
We went to Home Depot to replace our leaking water heater and we were put in touch with this company. Someone was out the next day who was very knowledgeable about what we needed. Because we chose to go with a tank-less model we had to wait about four days. The contractor came on his day off to install a loner for us so we would have hot water. The only disappointing part is that he took 2 days to install the unit. He came the first day with help and mounted the unit outside and told us he was done for the day because he needed another part. Day two he showed up alone at 1pm, turned off the electricity with the water and was here until 10pm finishing the work. We were disappointed because the power did not need to be off that long, what a disruption. If he had shown-up at a decent hour like 9AM he would have left at a decent hour of around 6pm.