Simi Valley, CA
Took my car in for a new timing belt, talked to Mike Carpenter to set up an appointment. Was told some things that I requested would be included in the service. I talked to him three times and each time he assured me that these things would be included. They took my car apart and then called me to tell me that I would need to pay ALOT more money for them to do the things I requested. I know that this is routine with these people because of how they acted. Sent a letter to the general manager, never heard back. Awful company.
I tried to post this same review on dealerrater . com and Nick Dunlea, the general manager, contacted me through the site thinking I was someone else, which proves my point that this is normal behavior with these guys.
On a side note, I tried to add my review to dealerrater . com, but they keep deleting my review because it's negative. Notice how Yelp gives them 2 stars and dealerrater . com gives them 5 stars, they must get some type of payment in return.