I called another locksmith to rekey a lock for me (Not going to mention names) and they assured me they would be out in 20 minutes. I told them i needed to be at work at 9 and it was important that i get it done. they said no prob. I was 8:30 and i called at 6:45am. unreal. I called top 10 and told them the same thing almost pleading. The locksmith showed up under 20 min. Ready set go had the lock rekeyed in 5. i couldnt believe. I was still a few minutes late for work but i was still very thankful i could rely on top 10.