Dr. Neaderhouser knows it all and once she's got your $$$ could care less. So after paying the tab don't expect a return phone call or answers to questions or concerns regarding your beloved family pet. And sure there is a lot of cause for concern with the ignorance among some of us pet owners; however, some of us DO know what we're talking about when it comes to our pet. And we ARE able to make or be involved in decisions in the best interest of our pet's care. Seems that's matters NOT to her, if you don't do what she says (of course goes without saying that would involve choosing the "highest" priced route of her "recommended" care based on what little real knowledge she has of every pet's situation. You and your pet are not worth the time if you don't do as she says and not as she does. The best this place has to offer is "Leigh" who works front office - excellent.