El Cajon, CA
If zero stars were avail...I would give them zero stars.
Frist and foremost...all the 5 star ratings on this site are fakes. Consider yourself warned by the customers of Tipton with real stories and real experiences.
AVOID THIS SERVICE CENTER AT ALL COSTS!!!
If you to hear more keep reading...otherwise let me sum it up like this. They have given me free oil change service coupons and I throw them away. I would pay for a Wal-Mart oil change before I took a free oil change from these people.
I purchased a used 2004 Honda Accord from Tipton in 2008. Buying the car was fine...no issues there except the vehicle had a cracked windshield.
Tipton paid All Star Glass to replace the windshield. All star glass left the rubber around the windshield sticking up and I had to call Tipton to have them get All Star Glass to come back out and fix it a 2nd time.
When we purchased the car the floorboards were wet and we were told it was because they just shampooed the carpets. The carpets kept getting wet every week and I pulled up the carpet to find a lake under it. I gave the car to Tipton and they couldn't find any issue. Got the car back and a month later there was another lake under the floorboards. Gave the car back to Tipton and they found the issue to be a manufacturing flaw in the firewall where a weld was not completed. They fixed the issue and gave me my car back. When I got the car back all the interior panels that were taken off by Tipton to find the issue were damaged. Car went back to Tipton to have all the panels replaces at their expense.
Transmission replacement...The car began having issues with the transmission and I had an extended warranty on the car. I know my car and I know when there is an issue. I dropped the car off at Tipton for diagnostics. I was told that because there was no CEL code being thrown that they cannot determine the issue. So you are telling me that the extent of a "factory trained" technicians ability is to look for the code and if it isn't there they are completely helpless. Whats funny is that the car was trying to downshift to 1st gear at 70mph. Very dangerous stuff. What Tipton did find was that all three motor mounts were damaged and promptly offered to fix them for $1000. I asked for the labor and parts breakdown. I ordered the parts and replaced them myself in half the time they had quoted me in labor hours. "Billable time" is standard in the repair industry and I'm not gonna pay for hours the manufacturer assumes a repair will take. Funny part is...the motor mounts were only torn because the transmission was jarring the whole car when it tried to downshift weird. How do I know? The mounts were freshly torn...not rubbed smooth from long periods of time being torn...but that's beside the point. I took the car back after replacing the mounts at which point Tipton told me again they couldn't find anything wrong. So I drove back out there to demonstrate the issue for them...at which point the lot attendant who was warming the car up for us...never came back and called the service writer to inform him the car was broken. I was then informed that i could go back home and await a call that the car was done. I waited a week for the repair...and got the car back. Something wasn't right there were loud clunking noises under the car and the power steering system making a ton of noise. Neither were happening when I dropped the car off initially. I dropped the car back off to Tipton and they found that the tech hadn't tightened 2 bolts in the sub frame and the sub frame was shifting also he didn't properly handle the power steering system when he replaced the trans and there were air bubbles in the lines. I was told by the service writer that it was "one of those end of the day things...you understand" NO...im sorry I don't understand. Tipton paid for a rental for a day while the car was fixed a 2nd time. I got the car back again and as soon as I got home the clunking noise was still there. At this point I went ballistic because the tech had forgotten more bolts than just the 2. I dropped the car off again...got a rental again (Tipton covered it) and found that this time the tech had forgotten the bolt in the rear engine mount. I was told that the car would have a full tank of gas when i got it back...because it was the least they could do for me. When i got the car back it had less fuel than when I dropped it off. Less than 1/4 tank.
I will never use them again and my campaign to get the word out about these clowns has now begun.
They are completely incompetent.