Sugar Land, TX
They honestly don't even deserve one star.
The staff is incredibly snobby. I set up an appointment to have a consultation and laser hair removal on the same day. Apparently this is not a normal practice, so right off the bat, I was told that I was given a special privilege, so I guess I should have felt lucky. I was then made to sit through a "consultation" (which is really a ploy to pressure you to purchase more services). During this time I also revealed that I would be using a Groupon for my services. After telling the consultant what areas I would like treated, I was told that I would have to pay an additional $150 for two treatments that were INCLUDED in the Groupon. What?! I was told that I should have read the fine print. Yes, I did that, and I called to confirm before my appointment! If you're not going to honor the Groupons that people purchased, why the heck would you sign your business up for this?! I'm pretty sure that's going to lead to a lot of pissed of customers!
So after my consultation, I was left waiting around in a room with loud, annoying music, and no magazines, TVs, or anything remotely stimulating. After about 25 minutes I went to the front desk and asked how much longer until I could go into the room, because I had taken off work, and needed to get going soon. Again, they said they will have to get to me when they can, since they don't usually let you come in and have a consultation and treatment in the same day. Why was I told that this would be no problem when I made the appointment?
About 40 minutes later, when they finally got around to treating me, I was not treated for the area I had specified because they said it was not included on the Groupon (which it most certainly was!), and they treated my lower legs without getting my knees or feet (both of which are typically included in lower leg treatments). Ultimately, I feel like they were giving me such poor service because I paid with a Groupon. Apparently they haven't figured out the purpose of using Groupon to advertise their business.
I was made to feel uncomfortable throughout the experience, and walked away thoroughly disgusted with how I was treated at this place. I will NEVER pay for their services again.