I recently had to make the most difficult decision, and that was having my dog Buddy put to sleep over the weekend. Santis is right around the corner from where we live, and although we were not clients of theirs, I called throughout the day with questions & the girls there were just so kind and even called me back a few times to give me the most accurate response after speaking with their Dr. When I finally made the decision that afternoon to bring him in, Natalie was so kind and considerate to my feelings as I was very emotional. When the Dr took a look at him and decided euthanasia was the best for him he was very kind yet professional and even allowed me to get a clipping of his hair. You can tell that Dr.Hugo is very passionate about what he does and knows what he is doing. Words cannot express how greatful I am to them for helping me during a difficult time, I only hope to help other pet owners when deciding on a veterinarian to use,and that is Dr.Hugo & his staff. After this visit I plan on using Santis Pet Clinic for my pets at home.