Good and bad here. Good: cafe has excellent drinks and a friendly staff (guys, if you can , come on the weekend --you'll meet Erica who is stunningly beautiful and nice.)
They have a fairly wide selection of books/magazines/newspapers.
Most of the customer service staff are competent and will help you find a book.
Bad: often they don't have enough people at the customer service desk so you may have to wait a while
Bathrooms are dirty every time I've been there, part of the reason I stopped going there.
Too much pressure in music store. I don't like being asked right away if I need help.
Overall, adequate, not great, if Borders hadn't gone out of business I I would go there instead