I have been a customer with this company for over 10 years and I have never had a problem with anything I have purchased from them, nor have I had an issue with the customer service. They are always very friendly and go above and beyond to ensure you get the appliance that best fits your needs. I have quit using the large stores because you never get good customer service. I stood in Best Buy for over 20 minutes and never had anyone come to help me. Pochel's is also very competitive pricewise with the large chains. Overall a much better choice for any appliance you might need.