San Francisco, CA
I was delighted when Robert from FWH showed up on time for the 2 hour window appointment to install my new water heater.(It was such a contrast to the rudeness of the grumpy Sears repairman who came to fix my old unit a few days before.) Robert installed the unit quickly and quietly- he was courteous, expressing concern that my cat might get out while he had the doors open to bring the heater in. He cleaned up everything neatly and answered all of my questions.