I was connected through Fast Water Heater company by Home Depot. The appointment was arranged easily on the phone.
The technician arrived on time the day of the job during the early part of the 2-hour window, which was appreciated. He was very clear about the requirements, process, and costs of each task. The job was finished swiftly and efficiently. The water heater area was actually cleaner than before. He also gave me additional information about water heater operations as well as information on city inspection. I was satisfied with the experience and outcome.
There was a follow-up call from Customer Service to make sure everything went well.