Black Mountain Road Pet Clinic

Remarkable - The hidden jewel in So. Cal. pet care. We recently encounters a medical problem with our dog Peaches. The unexpected cost associated with her medical condition caused a great deal of anxiety and Dr Dhillon (and staff) picked up on my emotions and took every possible step to ease the burden. They offered multiple solutions and went above and beyond to ensure that Peaches got the much needed medical treatment. Dr. Dhillon we as far as to follow me to the parking lot to express his concern for Peaches and took extra time to make sure that I understood all financial options. In the end, we were able to proceed with the surgery and received treatment which far exceeded the money spent. Dr. Dhillon requested that we contact him multiple times, late into the evening, to give him updates on Peaches' recovery and offered comforting reassurance as to how she would progress thru her next few days of recovery. Additionally, he asked that we contact him, first thing, the following morning. When he sensed that my wife was reluctant to force feed medications, he suggested that she bring Peaches in where he again went above and beyond. Noticing that my wife was emotional, the requested that she leave Peaches with them for 1.5 hours and they made sure that she received the floods, food and medicine she needed. Less than 36 hours after her surgery, around 8:45pm, I received a 3rd follow up call from Dr. Dhillon personally. I was happy to report that she has progressed much faster than I expected; but right on the timeline he projected. She is at 70% of her normal self and I have EVERY confidence that she will be at the 90% Dr. Dhillon expects when we wake up tomorrow. I can honestly say; I have never seen anyone so passionate about their patience or customers. To know that Dr. Dhillon often works 7 days a week (after 25 years in his profession) and accepts calls from 7:00am thru 10:00pm is nothing short of a passionate Dr. who is a Godsend to any pet owner within driving distance of Black Mountain Road Pet Clinic. Above and beyond any customer service that we have ever experienced. The facility was very clean & organized, the staff were very accomidating, polite and compassionate. From the minute we walked in, for an unexpected surgery on our dog, until she was 100% recoverd; they continued following up and educating us every step of the way. It was clear that our pet's health was their number 1 concern....