Extremely dissatisfied with the staff and laser. It was always a chore getting an appointment (and yes sometimes they cancel on You), but when I tried to get an appointment a month ago, I was brushed off even though I'd been a client for years and they always said they were 'too busy.' I had 18 sessions on my legs for laser and I am still not happy and think it should have been better (I was told I'd see major improvement after 12). Good luck trying to get an appointment, they always say they are booked a month in advance, and when you call to ask if there are cancellations, there never appear to be any. I regret spending my thousands of $$ here, and hate how I was treated.
It's also discomforting thinking how many different laser techs serviced me, I must have met at least 5 different girls in 2-3 years, I wonder why there are always replacing their staff. But the customer service has completely gone downhill. I would not recommend.