San Francisco, CA
NEVER allow these people near your car under ANY circumstances. Don't believe the fake reviews! After an accident, tow truck driver flags me down saying my wheel is wobbling and it looks like my car is leaking fluid. He says he's a AAA driver (hes not) and he'll take me to a VW-approved body shop (Sunset Auto Crafters is NOT an approved VW body shop). It took a week to get my first estimate from Joe Espinoza, which came out to $6,000, even though I told them I only had liability insurance. I immediately informed them that that was way too high, and they said we could work it out, just let them work on a lower estimate for me. This second estimate NEVER existed, even though I called them every day for the next two weeks. After those two weeks I called them to say I really needed to just pick up my car. Joe told me he was sorry and that he was going to get fees waived, he just had to call the owner for approval and he would call me right back. Joe never called me back. To this day (40 days after my accident) I have not received a single return phone call from anyone who works at Sunset Auto Crafters. I called Joe at least 4x per week for the next two weeks, all the time operating under the assumption that he was going to get my fees waived as he promised. 2 days ago I spoke to a guy named Johnny, who admitted that they had completely dropped the ball regarding my car and my service, and that he would explain it all to the owner and get the charges down to maybe 4 or 5 days of storage. After I called him and went in to the shop yesterday he said the only way I can get my (still unfixed) car back now is to pay them almost $900, the equivalent of 2 weeks storage (they're also threatening to put a lien on my car and sell it.) I told him that legal action is my next option. He went in another room to call the owner (no one ever refers to him by name, and they won't tell you who he is) and came back saying something along the lines of "well, OK, but we have some big lawyers." He refused to give me a copy of my service and calls record unless I subpoena it. I am consulting a lawyer and very, very seriously considering a lawsuit.