My husband and I went to SB for a diamond ring for our anniversary and we were disappointed. I have heard nothing but great reviews about this place so I was expecting great service! Ellen the sales woman acted like she was doing us a favor showing us rings. She invited us into her office to describe exactly what we wanted and we were willing to spend $6-8,000 for a ring. She told us that she would get back to us and we have NEVER heard from her again. We called her several times and left messages for her to no avail. We will be taking our business else where if this is how they treat their customers.
My boyfriend and I went to Solomon Brothers about a month ago on a Friday afternoon. We did not make an appointment but obviously we should have because the store was packed. We were sent to a male salesperson- I cannot recall his name- but he had a foreign accent. He was nice enough but obviously didn't know what he was doing. After having subsequent experiences at other local jewelry stores, I now see just how bad their service is. The man who showed us rings actually told me that the ring that I was interested in (an oval diamond with halo and pave band) would not look good and told us that he didn't personally like the ring. Wow- anyway, I'm curious about how their online service is though. Their prices seem competitive, but it also seems risky to buy a diamond without seeing it before. I would suggest looking at local jewelry stores to figure out the style of ring you want and then contacting a wholesale diamond dealer who can give you a great price below retail and design the exact ring you want. I found the man who showed us rings at Solomon Brothers to be completely rude and incompetent- he also left us halfway through the session and passed us over to another woman who was very nice, but has yet to contact my boyfriend about proceeding with the process. Please stay away from this mega store and go to a local dealer or wholesale diamond dealer. Waste of time! Go to another jewelry store and get the right experience with salespeople who don't cheapen the experience and understand that looking for an engagement ring is a big deal and a special time!