I usually read reviews before going to an establishment. I noticed a couple of negative reviews but also noticed there were many more rave reviews. I decided to go since I needed a place close to home. What a fabulous experience. I was greeted by the salon manager. The staff all introduced themsleves to me, as well as Linda, the owner. My appointment was with Nicole. I was only going to get a haircut but was so impressed by the consultation I decided to go with highlights as well. Fabulous results! Great experience and I look forward to returning! So glad I didn't pay attention to the negative stuff!