I bought a used car from Ben Leese in May 2012 He was very short with me ... told me nothing about the car ... in fact he acted like I was a waste of his time Mario was more tentative to my needs then he was ... I wish I could give him the profit from the sale rather then to Ben. I called been just a few days after buying the car and asked Ben for an owners manual ... he said he would mail one right out to me ... its is now Sept. and I have not received my manual. After 3 calls and stopping by (which Mario again helped me by calling Ben on his cell while I was there). My call today went into the Used Car sales manager ... lets see if he knows how to dial the phone.