I took my Mini here for an oil change, and left with a massive estimate of almost $3,000 for repairs along with the rude customer service. Maybe the fact that my fiance is deployed and I'm a girl who doesn't understand cars was the reason they figured they could rip me off. I got a second opinion, and 350 dollars later, by Mini runs GREAT. Ken Bakers not only overcharged me, but made up problems that my Mini didn't even have!!! I was happy to find a FANTASTIC and HONEST shop, but Ken Bakers was NOT it!!
I took my 03 Mini Cooper s to another bmw/mini shop in Wilmington for an oil change, and I left with a huge estimate for problems that "needed to be fixed immediately." Fortunately, I got a second opinion from Motor Works. Not only would I have been overcharged if I went back to the other shop, but I would have been paying over 1k for problems my Mini didn't even have! Tim, Dan, and team are honest and do a great job!!