After our first few visits we really liked this office, but then they performed and charged us for services we did not ask for. When we expressed our concerns, someone at the front desk named "Liz" was extremely rude and dismissive, stating that their policy is to charge for and perform services they deem necessary (apparently without getting owner approval). We never knew of such a policy and were very disconcerted. However, on a positive note, one of the senior vets/owners contacted us, discussed the situation with us and made things right, which we very much appreciated. The senior veterinarians like Dr. Otero and Dr. Herman are really caring and professional. Overall, a good facility with quality doctors.